Through Swisslog’s system operation services, resident engineers work onsite at your warehouse to help you operate efficiently

Warehouse System Operations Management

Gain assurance and high availability with onsite systems operation teams

System Operations Management: Always at Your Side

Swisslog’s onsite service teams are always at your side with system operations management. Our experienced technical staff handles your whole system – from installation to on-going maintenance – so you can concentrate on your core business functions.

Commissioning an automated logistics installation is demanding. With our experienced service operation team, you always have access to onsite resident engineers to ensure the highest availability of your warehouse facilities and long-term availability of logistics installations.

Our resident engineers support you and take care of your warehouse requirements from startup to daily operation – a cost-effective alternative to using internal resources. Plus, you receive a management system capable of identifying issues before they arise and a clear point of responsibility. With tailored packages, you can choose from a range of options from localized support, to technical backup, to all-site engineering.

The cost of contracting an onsite team to look after your system can be balanced against the cost of unscheduled repairs and downtime. Even when compared to the best on-call service plans, a resident services agreement is the most effective way to protect your investment.

Our teams provide planned, corrective or reactive maintenance, as well as troubleshooting and technical support on a day-to-day basis. Maintenance costs, including labor, downtime and parts, are tracked, measured and reported against efficiency goals and productivity targets. Monthly reviews show improvements and enhancements throughout your warehouse lifecycle.

Your resident team will align their services with your business operations, responding to your daily needs to help your business meet its strategic goals. Our resident service teams provide the best maintenance services available today, with specialized knowledge, skills and experience, which in turn will provide the competitive advantage your business needs.

  • Demonstrated systems availability
  • Experienced onsite team
  • Secure installation knowledge
  • Transparent operations costs
  • Permanent technical monitoring availability
  • On-going installation improvements
  • Relief of management duties


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